1. Sales Policy

1.1 Product Information
At Reached.info, we are committed to offering high-quality yarns and crafting accessories. Each product listing includes detailed descriptions of color, texture, weight, and material to help you make the right choice.

1.2 Pricing
All prices displayed on our website are listed in local currency and may vary during promotional periods. Prices include VAT (if applicable) but exclude shipping fees.

1.3 Payment Methods
We accept the following payment options:

• Bank transfer

• E-wallets (MoMo, ZaloPay, etc.)

• Cash on Delivery (COD)

1.4 Shipping & Delivery
We ship nationwide via trusted delivery partners. Orders are typically delivered within 2–5 business days, depending on your location. A tracking number will be provided once the order is shipped.

1.5 Returns & Exchanges

• Returns or exchanges are accepted within 3 days if the product is defective or incorrect.

• Items must be unused and in their original packaging.

• We do not accept returns due to a change of mind.